Cancellation and Refund Policy

Cancellation

Customers with eligible subscriptions can request cancellation through the available subscription portal or by contacting support. Normal cancellation stops future renewal and takes effect at the end of the current paid billing period. The customer generally retains plan access until that period expires, unless access is separately suspended for misuse, security risk, non-payment or another permitted reason.

Cancellation itself does not automatically create a refund.

Refund Policy

Paid subscription periods that have started are generally non-refundable, except where required by applicable law or where Arolli Consultancy Services Private Limited approves a refund after review. Statutory rights remain unaffected.

Duplicate or erroneous payments may be reviewed. A material failure to provision or provide the paid AOS service that is attributable to AOS may also be reviewed on the available evidence. A request does not guarantee approval.

To request review, email support@adsonsearch.com and include the registered business name, registered email address, payment reference if available, the amount and date, and the reason for the request.

If a refund is approved, it will be initiated using the original payment method or another payment-provider-supported method where possible. After an approved refund is initiated, Razorpay, banking or payment-network processing may generally take approximately 5-7 working days, subject to the payment provider, bank and payment method.

Contact Operator: Arolli Consultancy Services Private Limited Address: #925/3, 3rd Main 3rd Cross, 2nd Stage Rajaji Nagar, Bangalore - 560010., Bengalore, Karnataka, 560010, India Email: support@adsonsearch.com Phone: 9449139087