Terms and Conditions

1. Operator and Acceptance AOS by AdsOnSearch is operated by Arolli Consultancy Services Private Limited ("we", "us" or "our"). By registering for, paying for, accessing or using AOS by AdsOnSearch, the business customer and its authorized users agree to these Terms and Conditions.

2. Business Eligibility AOS by AdsOnSearch is offered for legitimate business and professional use. The person accepting these Terms confirms that they are authorized to bind the relevant business and are legally capable of entering into a contract.

3. Account Registration and Accuracy Customers must provide accurate and current business, owner, billing and contact information, complete required verification steps, and promptly update information that changes.

4. Account and Security Responsibility Customers are responsible for authorized users, credentials, access permissions, connected accounts and activity under their workspace. Suspected unauthorized access must be reported promptly.

5. Subscription Plans and Entitlements Modules, user limits, usage limits and other functionality are determined by the selected plan and current runtime plan entitlements. Not every plan includes every AOS feature.

6. Recurring Billing and Renewals Where a recurring subscription is selected, charges may recur at the applicable billing interval until cancellation takes effect. Customers are responsible for maintaining a valid supported payment method and reviewing renewal information shown during checkout or in the subscription portal.

7. Fees and Taxes AOS subscription fees are shown during the purchase journey. Applicable GST or other taxes may be added where configured and legally required.

8. Separate Meta/WhatsApp Charges Meta or WhatsApp messaging, conversation, template or other usage charges are separate from the AOS SaaS subscription where applicable. Such charges and Meta pricing may change independently of AOS plan fees.

9. Razorpay Payment Processing Subscription and payment transactions are processed by Razorpay and may be subject to Razorpay's terms, supported payment methods, authentication, settlement and processing requirements. AOS does not store full card numbers, CVV, UPI PINs or full bank-payment credentials.

10. Third-Party Meta/WhatsApp Services WhatsApp functionality depends on services, policies, permissions and technical availability controlled by Meta and/or WhatsApp. Customers must comply with applicable third-party terms and policies.

11. Customer Data and Lawful Authority Customers are responsible for the accuracy, legality and permitted use of customer, contact, lead, patient and other material they provide to AOS. Customers must have a lawful basis and all authority required to collect, upload, process and use that data.

12. Consent and Lawful Messaging Customers are responsible for obtaining and recording any consent or other lawful basis required for communications, honoring opt-outs, and complying with applicable messaging, privacy, consumer-protection and marketing laws.

13. Spam and Prohibited Use Customers must not send spam or unlawful, deceptive, abusive or unsolicited messages; infringe rights; distribute malware; impersonate others; or use AOS in violation of Meta/WhatsApp policies or applicable law.

14. Platform Abuse and Security Restrictions Customers must not probe, attack, disrupt, reverse engineer where prohibited by law, bypass access controls, access another tenant, introduce malicious code, scrape without authorization or misuse platform resources.

15. Clinic Operational-Use Disclaimer AOS Clinic supports administrative and operational workflows such as appointments, schedules, queues, communications and related records. It is not a substitute for professional clinical judgment or emergency services.

16. No Medical Service or Treatment Guarantee AOS does not itself provide healthcare, diagnosis or treatment and does not guarantee any medical, diagnostic or treatment outcome. Healthcare providers remain responsible for professional decisions and legal obligations.

17. Service Availability We aim to provide reliable access but do not guarantee uninterrupted, error-free or delay-free service. Maintenance, security work, network conditions and dependencies may affect availability.

18. Third-Party Outages and Approvals AOS is not responsible for outages, restrictions, reviews or processing delays caused by third-party providers outside our reasonable control.

19. No Meta Business Approval Guarantee Use of AOS does not guarantee Meta business verification, account approval, number approval or continued access to Meta services.

20. No WhatsApp Template Approval Guarantee AOS does not guarantee that Meta/WhatsApp will approve any message template or category submitted by a customer.

21. No WhatsApp Message Delivery Guarantee Delivery may depend on recipient state, network availability, account quality, Meta systems and policy enforcement; AOS does not guarantee delivery of any message.

22. No Business-Outcome Guarantee AOS does not guarantee leads, conversions, revenue, patient volume, campaign performance or any other business result.

23. Suspension We may restrict or suspend access where reasonably necessary for misuse, security risk, suspected unlawful activity, policy violations, overdue payment or protection of customers, third parties or the platform.

24. Termination Either party may terminate as permitted by the subscription arrangement and applicable law. On termination, access and data handling are subject to the applicable paid period, retention obligations and platform processes.

25. Cancellation Normal subscription cancellation stops future renewal and generally takes effect at the end of the current paid billing period. Access ordinarily continues until that period expires unless access is suspended for a separate permitted reason.

26. Refund Policy Cancellation does not automatically create a refund. Refund eligibility and review are governed by the published Cancellation and Refund Policy, subject always to applicable statutory rights.

27. Intellectual Property AOS software, design, documentation, trademarks and platform materials are owned by or licensed to Arolli Consultancy Services Private Limited. No ownership transfers to the customer except for limited use rights under the subscription.

28. Customer-Provided Material and Data Customers retain their rights in material and data they provide. They grant us the limited permission needed to host, process, transmit, back up and otherwise handle that material to provide, secure and support the subscribed services.

29. Limitation of Liability To the maximum extent permitted by applicable law, Arolli Consultancy Services Private Limited will not be liable for indirect, incidental, special, consequential or punitive loss, or loss of profits, goodwill, opportunities or data, arising from use of AOS. Any aggregate liability is limited to amounts paid for the affected AOS service during the preceding subscription period, except where such limitation is prohibited by law.

30. Indemnification To the extent permitted by law, the customer will defend and indemnify Arolli Consultancy Services Private Limited against third-party claims arising from the customer's unlawful data, communications, content, misuse, breach of these Terms or violation of third-party rights.

31. Changes to Terms We may update these Terms to reflect service, legal or operational changes. The revised effective date will be shown, and continued use after an update constitutes acceptance where permitted by law.

32. Governing Law and Jurisdiction These Terms are governed by the laws of India. Subject to applicable law, courts at Bangalore will have jurisdiction.

33. Support and Contact Operator: Arolli Consultancy Services Private Limited Address: #925/3, 3rd Main 3rd Cross, 2nd Stage Rajaji Nagar, Bangalore - 560010., Bengalore, Karnataka, 560010, India Email: support@adsonsearch.com Phone: 9449139087 Website: https://app.adsonsearch.com