Privacy Policy

1. Operator and Scope This Privacy Policy explains how Arolli Consultancy Services Private Limited, operator of AOS by AdsOnSearch, handles information in connection with its B2B SaaS platform. AOS provides software tools to business customers and does not itself provide healthcare.

2. Business Account Information We may process business name, business type, owner and administrator details, billing identity, address, email, mobile number, selected plan, subscription status and account configuration.

3. Staff, User, Authentication and Session Information We may process authorized-user names, roles, contact details, authentication records, session information, permissions and account-security activity needed to operate and protect workspaces.

4. Contact and Customer Records Business customers may upload or create customer names, phone numbers, email addresses, contact fields, tags, lists, notes, consent or preference information and other customer records. The business customer controls this data and is responsible for its lawful collection and use.

5. WhatsApp Account and Communication Data Where WhatsApp features are enabled, we may process connected WhatsApp account references, phone-number identifiers, message content, media references, message metadata, delivery and read status, templates, tags, notes, assignments, workflow events and related operational logs.

6. CRM and Workflow Information Where CRM functionality is enabled, we may process leads, sources, stages, assignments, follow-up activity, customer history, form submissions and workflow information required to provide the subscribed features.

7. Clinic Operational Information Where AOS Clinic is enabled, business customers may process patient/contact details, appointments, doctor schedules, queue or visit status, operational notes, billing references and other clinic workflow information. AOS provides operational software; healthcare providers remain responsible for clinical decisions, notices, consents and lawful handling of patient information.

8. Billing and Payment References Razorpay processes payment instruments and payment authentication. AOS may retain billing details and safe transaction, payment, subscription, invoice, tax and reconciliation references needed to administer accounts. AOS does not store full card numbers, CVV, UPI PINs or full bank-payment credentials.

9. Technical, Security, Audit and Device Information We may process IP address, browser or device information, request and webhook metadata, login and audit events, application errors, security events, notification tokens and other technical logs needed for service operation, troubleshooting, abuse prevention and security.

10. Purposes of Processing We use information to provide subscribed functionality; create and administer workspaces; authenticate users; deliver messages and workflows; process subscriptions; provide support; secure, monitor and improve the service; maintain records; investigate misuse; and comply with legal and operational obligations.

11. Service Providers and Processors We may use service providers for payment processing, messaging, email delivery, hosting, infrastructure, monitoring and support. They process information only as needed for their services and under their own applicable terms and privacy obligations.

12. Meta/WhatsApp WhatsApp account, message, template and delivery information may be transmitted to or processed by Meta/WhatsApp. Their services, policies, approvals and retention practices are independently controlled by them.

13. Razorpay Razorpay processes payment and subscription transactions. Customers may be redirected to or interact with Razorpay-controlled checkout and authentication interfaces, and Razorpay's privacy policy applies to its processing.

14. Email and Infrastructure Providers Registered-email messages and service notifications may be processed by configured email providers. Application data and logs may be handled by hosting, storage, network and infrastructure providers used to deliver and protect AOS.

15. Data Retention We retain information for as long as reasonably needed to provide the service, maintain security and audit records, resolve disputes, administer payments and subscriptions, meet legal obligations and support legitimate business operations. Retention periods can vary by data type and context.

16. Access Controls and Security AOS uses role, permission, tenant and account controls designed to restrict access according to authorized business use. We use reasonable technical and organizational safeguards, but no online service can be guaranteed completely secure.

17. Business Customer Responsibilities Each business customer is responsible for its notices, consent, lawful basis, user permissions, data accuracy, messaging practices, retention decisions and responses to individuals whose data it controls.

18. Privacy and Data Requests Requests concerning data controlled by a business customer should normally be directed to that business. For questions about AOS processing or an AOS account, contact support@adsonsearch.com. We may need to verify identity and authority before acting.

19. Deletion Requests and Lawful Retention Verified deletion requests will be assessed subject to the business customer's instructions, technical feasibility, fraud prevention, dispute handling and legal, tax, accounting, audit and other lawful retention requirements.

20. Cookies and Sessions AOS uses cookies, sessions and similar browser storage needed for authentication, security, preferences and core application functionality.

21. Policy Changes We may update this Policy to reflect legal, product or operational changes. The effective date shown on the page identifies the current published version.

22. Contact Operator: Arolli Consultancy Services Private Limited Address: #925/3, 3rd Main 3rd Cross, 2nd Stage Rajaji Nagar, Bangalore - 560010., Bengalore, Karnataka, 560010, India Privacy and support email: support@adsonsearch.com Phone: 9449139087 Website: https://app.adsonsearch.com